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CYNOSUREFRAGRANCE

Transparency

AI Transparency

This page states plainly where artificial intelligence is involved at Cynosure, and where it is not. It describes how the store was built and how its features actually work today.

Effective
August 31, 2026
Last updated
August 31, 2026
Version
2026-08-31.1

AI-assisted development

This website was built with AI assistance on the Lovable platform. Code, layout and draft copy were produced with an AI assistant working alongside a person, and the result is reviewed before it is published. Product names, prices, stock and invoice records are entered from real merchant records, not generated.

How the Scent Finder works

The Scent Finder is not a chatbot and does not call an AI model. It is a deterministic filter: your answers are matched against the fragrance attributes recorded in our own catalog, and the same answers always return the same products. Nothing you select is sent to a third-party model.

It is a shopping aid, not expert advice. Fragrance is personal, and a recommendation is a starting point rather than a promise about how something will smell on you.

Editorial and product copy

Insights articles and product descriptions are drafted with AI assistance and then edited by a person before publication. Where an article states a fact about a fragrance, that fact comes from the product record, not from a model's recollection.

Where AI is not used

  • No automated chatbot answers customer messages; a person reads every enquiry.
  • No AI system of ours decides whether an order is accepted, refunded, or whether an account is suspended.
  • No customer reviews are generated. Only real submitted reviews are published.
  • Cynosure runs no profiling model that scores customers, and makes no automated decision about you with a legal or similarly significant effect. Our payment processor, Stripe, does run its own automated fraud checks on payments; that screening is theirs and is described in their documentation.

Customer data and AI

Order, account and enquiry data live in our own database and are not used to train any AI model. AI assistance is used to build and maintain the site; where a person pastes content into a development tool while diagnosing a problem, they are instructed to use test data rather than customer records. We do not claim that no customer data could ever be seen during support work — we state what our rule is and keep it.

Contact

Contact us at contact@cynosurefragrance.com. Our support hours are Monday–Friday, 9 a.m.–6 p.m. Eastern Time.

Where a detail is shown as not published yet, it has not been finalised and customer service will confirm it rather than an estimate being shown here. Back to the legal centre