Dispatch
Shipping & Delivery
Fragrance is an alcohol-based flammable liquid, so what can be shipped, and by which service, is decided by carrier rules rather than by preference. Any destination or service we have not yet confirmed is listed as pending rather than promised.
Where we ship
- Destinations
- Orders are accepted for delivery within the United States only. International orders are not accepted.
- Dispatch origin
- Pennsylvania
- Handling time
- Not published yet — customer service will confirm this before you order
- Services and transit
- Not published yet — customer service will confirm this before you order
- Planned overall estimate
- Estimated delivery: 7–14 calendar days after payment. Handling falls within this window.
- Service in use today
- Shipments travel by ground service only. Fragrance is a flammable liquid, so air services and some destinations may be refused by the carrier.
- Free dispatch threshold
- Not published yet — customer service will confirm this before you order
- Transit estimates
- Transit times are carrier estimates, not guarantees, and exclude weekends, holidays and delays outside our control.
Fragrance shipping restrictions
Alcohol-based fragrance is regulated as a flammable liquid and ships as a limited-quantity consumer commodity.
Because these products are flammable, some destinations and services cannot be offered, and packages may require a ground service.
- Carrier hazmat program approved
- Not published yet — customer service will confirm this before you order
- Ground service only
- Yes
- Air / express eligibility
- No
- USPS mailability
- Not published yet — customer service will confirm this before you order
- PO boxes
- No
- APO / FPO / DPO
- No
- Alaska and Hawaii
- Not published yet — customer service will confirm this before you order
- Quantity limit per parcel
- No store-imposed limit on order size. Each parcel is packed within the carrier's own limits for this product, so a larger order may ship as more than one parcel.
Until each of these is confirmed with the carrier account that will actually move the parcels, we do not advertise the service. If a destination cannot be served after an order is placed, the order is cancelled and refunded in full.
Local personal delivery
- Availability
- Personal local delivery is not offered at this time.
Delays and delivery problems
If a dispatch is delayed beyond the estimate we contact you with a revised date and the option to cancel for a full refund while the order is still with us.
Damaged, missing or wrong items are handled under the returns and refunds policy.
Contact
- Customer service: contact@cynosurefragrance.com
- Privacy requests: contact@cynosurefragrance.com
- Accessibility: contact@cynosurefragrance.com
- Copyright / DMCA agent: contact@cynosurefragrance.com
Contact us at contact@cynosurefragrance.com. Our support hours are Monday–Friday, 9 a.m.–6 p.m. Eastern Time.
Where a detail is shown as not published yet, it has not been finalised and customer service will confirm it rather than an estimate being shown here. Back to the legal centre