Legal centre
Policies & customer rights
Each document is kept separate, dated and versioned. Anything that has not been finally approved is shown as pending rather than presented as a promise.
Privacy Policy
What we collect, why, who processes it, and your rights.
Your Privacy Choices
Cookie categories, Global Privacy Control, and privacy requests.
Cookie & Tracking Policy
Every category of storage the store uses and how to change it.
Terms of Use
Rules for using the site, accounts, and posted content.
Terms of Sale
Pricing, order acceptance, payment, and dispute handling.
Returns, Refunds & Cancellations
How to return, exchange, cancel or report a damaged order.
Shipping & Delivery
Dispatch, transit estimates, and fragrance shipping restrictions.
Product Safety & Brand Notice
Safe use, flammability, and trademark attribution.
Copyright & DMCA
How to report infringing material and submit a counter-notice.
Accessibility Statement
Our standard, known gaps, and how to reach us.
Before live orders begin
Orders and payments are live and handled by Stripe. These items are still open and are shown as pending rather than promised:
- Sales, returns and shipping policy versions must be published by the owner before any order can be created.
- Sales-tax registration states are not confirmed.
- Carrier hazmat program and eligible services are unconfirmed.
- Return window and refund terms are unapproved.
- Registered entity details and governing law are unapproved.
- DMCA agent is not registered with the Copyright Office.
Questions about any policy: write to customer service.